How do I create a prompt for a refund reason?

Created by Shahil Ahmed, Modified on Fri, 14 Oct, 2022 at 8:59 AM by Shahil Ahmed

To create a prompt for the refund reason. First set the Function refund to create the prompt request.

In Stocklink go into Pos control, left hand menu and pos control again.
Find the functions icon and press it.
Using the grey ellipsis select refund
In the refund method select the best option for you, between void, add back to stock or prompt. Prompt means you will need to select either.
Tick the box Prompt for reason. Save and send it to the tills from pos updates.

Next go to pos control again and select refund reasons from the icons

In refund reasons some may already be there.
Select new and a number will generate.
Add a refund reason.
Save and send to the tills.

Once the update has arrived on the till, When the refund button is pressed you will be prompted to say what happens to the refund e.g. void or add back to stock. Then the reason for the refund will appear and you must select from it.